Problem with supply system Blue and Red Cartridges. Cleaned and replaced...same message

[Mike70van]

Office Jet Pro 8710

Notice Problem with Blue and Red supply system.

I replaced so all cartridges are new.

Cleaned gold areas

[DFWTechGuy]

If you've already replaced the cartridges and cleaned the contacts, the issue could be with the printhead or the cartridge connections, not the cartridges themselves. You should try removing and reinstalling the cartridges one more time, then restart the printer. If the same supply system error keeps coming back, the printhead may need to be cleaned or replaced.