• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-05-2023 03:45 AM - edited ‎02-05-2023 03:47 AM

HP Recommended

I bought my HP 9013 printer in November 2019, so it is out of warranty. Until two days ago I never had problems with it. Two days ago I replaced the magenta cartridge, without problems. Then I had a message that the cyan cartridge was "depleted". I replaced the cyan cartridge, the printer went through a maintenance cycle and then told me that there was "a problem with the supply system". I tried putting in a new cyan cartridge but had the same error message. I have tried the other tips on HP Support, including unplugging the printer whilst it was on and then connecting it, jiggling the printhead and removing and replacing each cartridge in turn. the firmware is up to date according to HP Smart.
Where do I go from here?

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->