Problem with supply system

[HH2022]

I just spent a lot of money for a genuine HP 962XL for the installation to fail. Supply system fail on a brand new , out of the box ink. “There is a problem with the Supply system. Try replacing the affected cartridge with a different, non-empty, cartridge. If message trappers again, record message and contact support.” This is so frustrating! 

[praveenbv]

Hi@HH2022, Welcome to the HP Support Community!

I understand that the new cartridge is showing empty.

Don't worry I'll try to help you out.

Is it a genuine HP ink cartridge?

clean the electrical contacts of the ink cartridge?

 clean from the software/automated tool if it has a front panel?

Make sure the ink cartridges are correctly installed

1. Turn on the printer.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the printer is idle and silent before you continue.

4. Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   Figure : Removing the ink cartridge

    

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

5. Inspect for and remove any protective tape from the contacts.

      CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   

6. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

      NOTE:

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Snapping the ink cartridge into place

   

7. Repeat these steps for the other ink cartridge, if necessary.

8. Close the ink cartridge access door.

   Figure : Closing the ink cartridge access door

   

Try to print.

Clean the electrical contacts

1. Gather the following materials:

   • Clean, dry foam-rubber swabs or a clean, lint-free cloth

   • Distilled or bottled water (tap water might damage the ink cartridge or the printer)

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the printer is idle and silent before you continue.

4. Disconnect any cords connected to the printer, such as the power cord and USB cable.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.

   Figure : Removing the ink cartridge

   

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   Figure : Holding the ink cartridge by its sides

   

7. Inspect the copper-colored contacts for ink and debris buildup.

8. Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.

      CAUTION:

   Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

   Figure : Cleaning the contacts

   

9. Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.

10. Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    Figure : Cleaning the carriage contacts

    

11. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

12. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

    Figure : Snapping the ink cartridge into place

    

13. Repeat these steps to clean and then reinsert the other ink cartridge.

14. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

15. Reconnect the power cord or USB cable to the printer, if needed.

16. Turn on the printer if it does not turn on automatically.

Try to print.

Click here and refer the HP Document for more assistance.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.