Problem with the printer or ink system

[Ahmed2875]

 

[A_Gayathri]

Hi @Ahmed2875,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Ahmed2875]

Officejet 6600 

[A_Gayathri]

Hi @Ahmed2875 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error message "Problem with the printer or ink system" on your HP Officejet 6600 usually indicates an issue with the ink cartridges, printhead, or the printer's internal system. Here's how you can troubleshoot and resolve this issue:

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 2-3 minutes.
• Plug the printer back in and turn it on. Check if the error persists.

2. Check the Ink Cartridges

• Inspect the Cartridges:
  • Open the printer cover and remove the cartridges.
  • Check for physical damage, leaks, or worn-out contacts.
• Clean the Contacts:
  • Use a lint-free cloth slightly dampened with distilled water.
  • Gently clean the electrical contacts on the cartridges and inside the printer.
• Reinsert the cartridges and ensure they are properly seated.

3. Clean the Printhead

• If the printer allows, use the "Clean Printhead" option from the printer’s control panel.
• If manual cleaning is required:
  1. Remove the printhead (refer to the printer's manual for detailed instructions).
  2. Clean the printhead contacts with a damp lint-free cloth.
  3. Let it dry completely before reinserting.

4. Update or Reset the Printer

• Firmware Update:
  • Check for firmware updates using the HP Smart app or HP Support Assistant.
• Reset to Factory Settings:
  • Refer to the user manual for steps to perform a factory reset.
  • Note: This will remove saved settings and preferences.

5. Check for Blockages or Jams

• Ensure there are no paper jams or obstructions inside the printer.
• Inspect the area around the printhead and cartridges for any debris.

6. Try Different Cartridges

• Replace the cartridges with new, genuine HP cartridges.
• Non-HP or refilled cartridges can sometimes cause this error.

7. Power Cycle the Printer

• Turn off the printer and unplug it.
• Press and hold the power button for 15 seconds to release residual charge.
• Plug it back in and turn it on.

Refer to this document: HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!