Hi. I have been using asda ink cartridges for a few months, but now the printer keeps telling me to take them out and put back in, and to replace them if that doesn't work. There is plenty of ink left in them. Any help much appreciated, trying to print out work for home schooling!
By asda ink cartridges I mean ones remanufactured by Asda (not HP), and it is the xl black cartridge that is causing the problem.
I have tried following the instructions you sent a link to, but this hasn't helped at all, the printer immediately gives the same errors regarding the cartridge again.
I did manage to print off a couple of sheets this morning when I first switched it on, but then came up with same messages again. The colour cartridge is the same brand and I haven't had any problems with it.
Is it likely to be a problem with the cartridge or the printer?
If you are using non-HP ink cartridges, HP cannot guarantee its functionality. It may or may not work. If you have tried the steps and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options.
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