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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-05-2021 03:29 AM

HP Recommended
Product: hp envy photo 6224
Product: HP Envy Photo 6234

Getting an issue with my Black cartridge. Printer is displaying the Cartridge Problem message. Have removed and reinstalled to try and clear but get nothing. 

 

My InstantInk account won't send me a new one because it can't see the black cartridge. I have tried the chat but cannot get through to anyone. Just get the message that the UK centre is closed.  Also tried WhatsApp but no response from anyone. 

 

Can someone help me out getting a replacement cartridge please? I'm not sure what I'm paying a monthly subscription for if I can't use the product, or contact anyone when it goes wrong. 

 

Category:
1 REPLY 1

‎02-08-2021 03:39 AM

HP Recommended

@Sarahdb1977, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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