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‎02-14-2023 11:07 AM

HP Recommended
Product: Officejet 4635 Printer

Installed new genuine HP 61 XL color cartridge after getting low ink message on my Officejet 4635.

Got new message "Ink cartridge problem.  The following cartridge must be replaced.  Took it out and reinstalled.  Pressed OK.  Same message.  Installed new genuine HP 61 XL black cartridge.  Pressed OK.  Same result.  

Continued removing and repalcing same cartridges.  Same result.

Turned printer off and on.  Same result.

Category:
1 person had the same question
1 REPLY 1

‎02-25-2023 03:48 AM

HP Recommended

Hi @Rowdyroy,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes. 

Update firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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