Purchased New Genuine HP 950 and 951 Cartridges not Supported

[posskng]

My Printer will not print because it will no longer recognize Hp Genuine Ink! Called Tech Support after 2 hours was told my printer was no longer supported even though earlier in day printed documents was running low on ink, purchased new Genuine ink installed and printer displays message printer cartridges not supported. reinstalled older cartridges and it displays same message and now support says the only solution is to purchase a new printer. WOW! New firmware was apparently updated that make my printer now useless after installing new Ink! Will not ever purchase another HP Product!!!

[Rudytak]

I had the same issue, is not recognizing the 951 red/magenta and isnt printing,  just did all the possible solutions and nothing worked

[Anand_Andy]

Hi @posskng,

Welcome to the HP Support Community

I understand you are facing an Ink Cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

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