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‎10-14-2021 06:08 PM

HP Recommended
Product: Office Jet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

I have accidentally purchased the wrong cartridges for my printer and they have already been opened. I need 902 and the store sent me 920 by mistake. Is there any way I can return these cartridges so I can purchase the right ones? Otherwise, it's $65 completely wasted. Thank you!

Category:
1 person had the same question
1 REPLY 1

‎10-19-2021 06:38 AM

HP Recommended

@RachelD2

 

Welcome to the HP Support Community.

 

You could either return/replace it from the store you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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