Purchased a new printer cartridge from Walmart

[MelloBello]

I purchased a 935 cartridge set 4 in a pack, the Yellow is defective. Printer tells me the cartridge was used previously. I need a new Yellow, how can I get one?

[Sneha_01]

Hi @MelloBello,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're facing issues with a defective yellow cartridge that your printer recognizes as used, here are steps you can take to get a replacement:

1. Return to Walmart

• Check Return Policy: Walmart generally has a flexible return policy. Bring the cartridge, your receipt, and the printer if possible to the customer service desk. Explain the issue, and they should assist you with a return or exchange for a new cartridge.

2. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support