Purchased replacement ink cartridge, it does not work how do you get HP to reimburse

[JBM69]

HP Officejet 5258. Purchased new ink cartridge and get an error message stating there is an issue with one of the cartridges. Put old cartridge in, message goes away. Go through troubleshooting and nothing will work. It is genuine HP cartridge. Obviously a defective product but can not find where to contact HP nor will the store take it back.

[Kumar0307]

@JBM69, Welcome to the HP Support Community! I’m here to help.

I understand the new ink cartridge is not working. 

• Make sure you use HP ink cartridges. HP cannot guarantee the functionality of non-HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges or the printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!