Purchased wrong cartridge and OPENED it!

[Kimberly135]

So I did it too!  I purchased the wrong cartridge from Staples, got it home and opened it only to find that it's the WRONG ONE!  They won't take it back and it is $100!  I feel so foolish but, of course, it is in perfect condition, unused.  Does HP accept exchanges if we return it to them directly?

[Dragon-Fur]

@Kimberly135 

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@Kimberly135 wrote:

So I did it too!  I purchased the wrong cartridge from Staples, got it home and opened it only to find that it's the WRONG ONE! 

They won't take it back and it is $100!  I feel so foolish but, of course, it is in perfect condition, unused. 

Does HP accept exchanges if we return it to them directly?

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Not that I am aware - "sympathy returns" might be considered good business if there are one or ten.

Not-so-much if there are thousands -- and there well could be that many people who make the same mistake.

That said...

You can hope until told otherwise.

I will send your message for review.

Should something come of that request, you will hear back here before the agent uses other means to contact you.

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