QR Code wont print

[Jocktay]

Repeatedly tried to print boarding passes both via my laptop and also my mobile phone but QR codes are missing. Any suggestions? Non geek here

[Raj_05]

Hi @Jocktay,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to encounter issues with printing your boarding passes! Let's troubleshoot this together. Here are some steps you can try.

• Check Ink Levels: Ensure that your printer has enough ink or toner. Low ink levels could result in incomplete printing.
• Clean Printer Heads: If your printer has a function to clean the print heads, try running that to ensure clear printing.
• Quality Settings: Check the print quality settings on your printer. Sometimes, setting the quality to "Best" or "High" can improve the clarity of printed images.
• Print Preview: Before printing, always preview the document on your computer or mobile phone to ensure that the QR codes are visible. If they are not visible in the preview, there might be an issue with the document itself.
• Update Printer Drivers: Ensure that your printer drivers are up to date. You can usually do this through the settings on your computer or by visiting the HP website.
• Use Original PDF: If you're printing from a PDF, ensure that you're using the original PDF file provided by the airline or ticketing service. Sometimes, saving or converting PDFs can result in loss of quality.
• Try Different Devices: If you're printing from both your laptop and mobile phone, try printing from a different device to see if the issue persists. This can help identify if the problem is specific to one device.

By following these steps, hopefully, you'll be able to print your boarding passes successfully.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Jocktay]

Thanks for the reply however tried all your suggestions without success.

[Raj_05]

Hi @Jocktay,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support