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- Printer Ink Cartridges & Print Quality
- Question about new 962 Cartridges

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07-10-2021 05:45 AM
Product: OfficeJet Pro 9015e
Operating System: Microsoft Windows 10 (64-bit)
I have a new HP OfficeJet Pro 9015e. This is my first HP Printer. I just purchased a 962 4 pack and have never purchased HP Ink before. The ink cartridges are not wrapped in any way, nor do they have any removable covers on them. Are they supposed to be wrapped or do they come this way, ready to install straight out of box.
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