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‎07-16-2021 02:57 PM

HP Recommended

Hi my issue is with my ink advantage 3630 AIO printer. just bought new ink and my printer is now saying cartridge not intended for use in this printer. Someone suggested a region reset, I am from the Trinidad the ink is from US. . I am having the same issue with my  desk  3050 AIO j610 . can this issue be solved Help please !!! 

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3 REPLIES 3

‎07-17-2021 10:25 AM

HP Recommended

@sharleen1

 

Welcome to the HP Support Community.

 

Is this the first time you're changing inks on this Printer? Where did you buy the Printer from?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎07-17-2021 02:22 PM

HP Recommended

hi Betty I had the printer for a while now and this is the first time I'm having trouble with it. I bought it from a computer store in south Trinidad. 

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‎07-22-2021 08:34 AM

HP Recommended

Alright 🙂

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the Operating System installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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