Re. 3637 desk jet Printer

[Rachel_Amadea]

I have an HP3637 deskjet printer.

Last week I replaced the colour cartridge with another HP 302 colour cartridge (XL) without issue

Today, I tried to replace the black cartridge with an HP 302 black cartridge, this was only normal size. The printer is not recognising any cartridge now!

I thought it may be because one was XL and the other normal sized (although I am sure that hasn't been an issue in the past) so tried replacing the colour cartridge with a normal sized 302. No joy.

When I put the old black cartridge in, both cartridges were recognised, although the black had no ink.

I have tried leaving it unplugged for a period and starting again.

I am at a total loss!

[sandytechy20]

@Rachel_Amadea 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Rachel_Amadea]

Apologies Sandy, I had a close family member pass away & so life has been thrown out of kilter some what!

I ended up taking the cartridge back to the supermarket where I bought it (as a legitimate HP cartridge). Due to recycling my cartridges I had the old one so they could feel the difference in the weight of them, it wasn't simply empty! The customer services team exchanged it for me and the printer is working  again. 

Thank you for your assistance

Best wishes 

Rachel

[sandytechy20]

@Rachel_Amadea 

Feel free to contact us in the future if you need any assistance.