Black lines print when using copier

[Joykates]

My printer is brand new, I just hooked it up and I’m getting the black pages on copy and scans.  Also it won’t detect the alignment page. 

[VikramTheGreat]

Hi @Joykates,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This issue usually happens when the printer’s scanner sensor or printhead alignment process fails. Here’s the troubleshooting approach:

Why It Happens

• Black pages on copy/scan indicate the scanner lamp or sensor isn’t initializing or the firmware alignment routine is stuck.
• Failure to detect the alignment page means the scanner cannot read the printed pattern.

Step 1: Power Reset

1. Turn off the printer.
2. Unplug the power cord from the wall outlet.
3. Wait 60 seconds, then plug it back into a direct wall outlet (avoid power strips).
4. Turn the printer back on.

Step 2: Check Scanner Glass and Lid

• Open the scanner lid and clean the glass and white backing with a lint-free cloth and glass cleaner.
• Remove any protective film or packing material that might still be on the glass.

Step 3: Print and Align Again

1. From the printer menu or HP Smart app, select Align Printhead.
2. When the alignment page prints, place it face down on the scanner glass exactly as shown in the instructions (usually top-left corner).
3. Close the lid firmly and press OK or follow the app prompt.

Step 4: Update Firmware

• Open HP Smart → Printer Settings → Advanced Settings (EWS).
• Go to Tools → Printer Update → Check Now and install any updates.

Step 5: If Black Pages Persist

• Try a Copy in Color and a Copy in Black separately.
• If both fail, the scanner assembly or firmware may be defective.
• Contact HP Support for repair or replacement (especially since it’s brand new).

Official HP Guide: HP inkjet printers - Alignment issues and errors | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat