HP Instant Ink Free Trial

[DaveBage]

I bought my printer a couple of weeks ago, was told there was a 6 month free trial.  Set the printer up that evening and went through the entire process of signing up for instant ink.  Even now it doesn't show on my account that I am in the free trial.  Just that I'm on the 300 page per month plan.  There also was not an option two weeks ago to sign up for the trial.  There was no code supplied with my printer either - HP Envy Pro 6432.  Can someone help?

[Jay_G24]

Hi @DaveBage,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[DaveBage]

https://www.currys.co.uk/gbuk/computing-accessories/printers-scanners-and-ink/printers/hp-envy-pro-6...

[Jay_G24]

This is a Currys advertisement, Did you receive a leaflet or was it printed on the box?

Could you share an image of that?

[DaveBage]

 

[Jay_G24 · Accepted solution]

I have credited 6 months to your account, please check and let me know if it shows up.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DaveBage]

Hi Jay_G24,

Thanks I can now see the below on my account.  I cannot see the "Accept as Solution" or "Kudos, Thumbs Up" anywhere though.  Have tried with google chrome and Edge browsers.

Thanks for your help

[Jay_G24]

Thank you for trying.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for help