How does one contact HP Support directly?

[hfaz85]

can someone help me please! I pay a subscription and you send me ink cartridges that my printer says are empty.

I cannot get help as the virtual Assistant I's telling my my printer name is not valid!!

total joke definitely going to be looking for a new printer once I receive my ink that may I add I have paid for

[TEJ1602]

@hfaz85, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kumar0307 · Accepted solution]

@hfaz85

Thank you for the information. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!