Incompatible Cartridges due to country issue

[Zenithting]

Thank you for your reply. I've contacted HP to change the country but the ink is incompatible right now. This is the reason I cannot enrol the instant ink plan.

I would like to enrol the instant ink plan but cannot complete the enrolment because the printer cannot connect the instant ink account due to incompatible cartridges. I am just thinking if any chance HP can send me the instant ink welcome kit by other way instead of completing the online account set up. Thank you very much,

P.S. The printer already changed the new location.

[Jerry_57 · Accepted solution]

Hi @Zenithting,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full-feature software installed on your computer.

3. You need to have all the cartridges from either the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.

4. Make sure the HP Smart App is installed too.

Take care and have a good day.
 

[Zenithting]

Thank you for your help. 

[Jerry_57]

You are welcome.