Instant Ink

[Clark_Robbie]

I'm beginning to think that the problem may not be solved after all. It's very minor I know but it's a bit annoying all the same. Because the very first cartridge I installed was faulty the system now thinks that I have one extra cartridge than I do. I have one spare one of each: black and colour and a fairly full colour one in the printer. But my black one is near to empty. If the system is about to send me a colour one, that will be fine. 

[VikramTheGreat]

Hi @Clark_Robbie,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the update, and we appreciate you explaining the situation.

If possible, could you please share your Instant Ink ID, registered email address, or the printer serial number in a private message? This will allow us to check your HP Instant Ink account and review the cartridge status and upcoming shipment.

Once we have those details, we can:

• Verify the ink shipment status
• Check why the system may be showing an extra cartridge
• Confirm whether a replacement (such as the black cartridge) will be sent soon
   

Please send the details privately, and we’ll be happy to look into this and help resolve it for you.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Clark_Robbie]

This is my address

Clark Robbie,

Fairview Lifestyle Village

428/21 Fairview Ave

Fairview Heights, Albany, 0632, New Zealand

But if you just send it that won't solve the problem will it, unless you can somehow send it to me from outside of the system?

[Hawks_Eye]

Thanks for all the details @Clark_Robbie.

I have sent a private reply regarding your ink shipment please check.

Regards,

Hawks_Eye