Printer reset region

[Ajai2]

Hi, I would need my printer hp envy 4500 to be reset region as well. I moved from USA to India. Hence the request.

[VikramTheGreat]

Hi @Ajai2,

Welcome to the HP Support Community.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC? Is it Windows or Mac?

Do you have the printer's full feature software and drivers installed on your PC?

Hope this helps!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Ajai2]

Thank you much. 

Do you still have the ink cartridges for both regions

Yes, I have cartridges from both regions.

Do you have a printer USB cable?

Yes, I have the USB cable

Which OS is on the PC? Is it Windows or Mac?

This is Windows PC

Do you have the printer's full feature software and drivers installed on your PC?

Yes, I have the hp tool installed .

Please provide me with steps. Thank you.

[VikramTheGreat]

Hi @Ajai2,

Thank you for getting back and letting me know.

Step 2:

1) Launch the printer software from the desktop icon, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.
 

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.
 

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.
 

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.
 

5) Take a screenshot of the screen and send it to me in a private message so I can try to check and get all the help.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Ajai2]

Thank you @VikramTheGreat.

I have shared the screenshot in a message to you now. Please let me know if anything else is required. Thank you.

[VikramTheGreat]

Hi @Ajai2,

Thank you for sharing the screenshot. I will try to get the code generated and will share the details in private in a couple of hours.

Regards
VikramTheGreat

[Ajai2]

Hi @VikramTheGreat,

Thank you much, looking forward to the same.

[Ajai2]

Hi, Requesting your help on this. Thank you.

[VikramTheGreat]

Hi @Ajai2,

Thank you for getting back. My apologies for the delay in response.

Sending the response in a private message to try and get all the help.

Regards
VikramTheGreat