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‎04-12-2021 02:27 PM

HP Recommended

I have this same issue with the colour cartridge. I've tried every solution including replacing the cartridge but the problem persists. The printer has had only very light use although it is out of warranty. I wish I could get this problem sorted.

2 people had the same question
6 REPLIES 6

‎04-12-2021 02:33 PM

HP Recommended

Well I thought it was resolved but the problem returned the next day. There seem to be lots of us with this issue.

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‎04-16-2021 01:32 PM

HP Recommended

@glenn007

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-16-2021 05:01 PM

HP Recommended

I have the same issue and finally spoke to a customer service representative and was told the only way to fix this was to purchase new ink even though I have 2 brand néw HP cartridges?

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‎04-19-2021 12:07 AM

HP Recommended

That was absolutely no help at all.  Is there a solution to this problem, or are we wasting our time, and money, here?  

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‎04-19-2021 12:07 AM

HP Recommended

How did you find someone to talk to?  I have done the same thing, have wasted $200 on cartridges that will not work.

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‎04-19-2021 12:57 PM

HP Recommended

@Marg15

 

Welcome to the HP Support Community.

 

Which Printer do you have? Please let us know the issue you're facing with your Printer.

 

Thanks 🙂


I am an HP Employee

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