Remove and reinstall Ink Cartridge Message

[Markussat]

Hi, I bought a new connection cable (printer to computer) and the printer and scanner worked again. I’m still having problems with the scanner, it scans okay but don’t seem to save the document.

I also downloaded an update for the printer as mine is at least 8 y.o.

 Failing the above I guess you need an upgrade.

I initially used the cable from my external memory box, which was the same as the printer; that’s how I realised the cable was the problem.

Hope this helps.

[Jay_G24]

Hi @Markussat,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

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