Shadow Printing for Black Text

[NikolaiM]

I have the exact same issue, printer, and os. I tried the steps to install the windows built in driver. Afterwards,  the test page printed perfectly but printing an email or anything else resulted in the same shadow problem.

[Jay_G24]

Hi @NikolaiM,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[NikolaiM]

Hi Jay, The model is HP Photosmart C4795

[Jay_G24]

To assist better -How is the printer connected to your device Wifi or USB?

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers fromsoftware and drivers page 

Let me know how this goes!

[NikolaiM]

Completed all the above steps but the issue remains. I've actually done this twice now.

[Jay_G24]

 I’d recommend you contact HP Phone Support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

[NikolaiM]

Not sure how this is hardware issue when all the test pages print perfectly. Word docs also print perfectly. Everything else has a shadow.

[Jay_G24]

 We have already tried all the necessary troubleshooting steps and yet the issue persists. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support.