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‎04-19-2021 09:02 AM

HP Recommended
Product: 4 pack 910 ink cartridges
Operating System: Other

I purchased a 4 pack of 910 ink cartridges.  I keep getting an error message that the cyan is defective.  I read that there is a recall on cartridges made in Maylasia and with a date that that correspondes to what I bought May 2022.  How is this being resolved?

Do all of the cartridges need to be replaced or just the cyan?

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1 person had the same question
2 REPLIES 2

‎04-19-2021 11:07 AM

HP Recommended

Hi,

Please follow below support document:

https://support.hp.com/us-en/document/c06955418

 

Be sure to provide your printer information, then the ink cartridges information by following the steps on screen to get a resolution according to your exact scenario.

 

Also, you may follow the steps to print using black ink only till getting any applicable color cartridge replaced.

 

Shlomi

 

 



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‎04-22-2021 04:45 PM - edited ‎04-22-2021 04:48 PM

HP Recommended

Up date to my original post.  
I received 1 yellow replacement cartridge.  It did not resolve the problem.  I have the same error message that I have a defective cartridge.  What is the next step?  Am I to receive a blue cartridge since that was also part of the recall?

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