Received incorrect toner InstaInk

[Rxcromer]

I am enrolled in the InstaInk program.  Recently received a larger than normal printer cartridge compared to the previous .  It fits into printer fine, numbers match up fine.    However;  printer states that it is having communication error .  I’ve made sure they are installed correctly , plastic cover removed, in correct slot, etc…. 

 

InstaInk has sent me 3-4 cartridges over last 2-3 years and never had a problem.   Like I stated, it fits in the slot perfectly.  It’s about 1.5 times a la big as the others I’ve received in past.  And they know what type of printer I have.  Very frustrated.  Thanks 

[personal info removed]

[Nal_NR]

Hi @Rxcromer

Welcome to the HP Support Community. 

I'd like to help!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Also, perform step 3 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Nal_NR]

Hi @Rxcromer,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!