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‎11-14-2020 06:15 PM

HP Recommended
Product: hp color laserjet pro M281 fdw

A update recently downloaded to my printer and since the update it will not recognize any of my compatiable toner cartridges. Says "Supply problem", didn't have this problem till update.  Had just printed a few jobs before it updated.  HELP!!!!

 

Category:
3 REPLIES 3

‎11-26-2020 08:37 AM

HP Recommended

@jordie919

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I have sent you the instructions in a private message

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎11-27-2020 11:13 AM

HP Recommended

Krazy  Toad;

Can you  help me--Charmboy.  I posted similar question today November 27.  I did NOT change cartridge, but I am getting the message that the yellow cartridge is not communicating with the printer.  It looks like some people say that HP changed some operating system.  I do not want to buy an expensive Yellow cartridge, when that might not even help.  I want to print now---how do I get the printer to proceed with the existing cartridges which it did accept previously.

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‎12-11-2020 04:51 AM

HP Recommended

@Charmboy, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

TEJ1602
I am an HP Employee

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