Red tinted photos on HP Tango

[BB720]

My photos are all printing with a strong red tint. Ink levels are all good. Pages print normal. Photos are not printing normal and all have reddish tint.

[Nal_NR]

Hi @BB720,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your printing with red tint.

What is the current OS installed/used with this printer?

When your HP Tango printer is printing photos with a strong red tint, it typically indicates an issue with color calibration, ink levels, or print settings. Here are some steps to troubleshoot and resolve this issue:

Step 1: Check Ink Levels

1. HP Smart App:
   • Open the HP Smart app on your computer or mobile device.
   • Select your printer, and check the ink levels. Ensure that both color and black ink levels are adequate.
2. Replace Low Ink Cartridges:
   • If any of the cartridges are low, replace them with new, genuine HP cartridges.

Step 2: Clean Printheads

1. Using HP Smart App:
   • Open the HP Smart app.
   • Select your printer, then go to the Printer Maintenance section.
   • Choose Clean Printheads and follow the on-screen instructions.
2. Print a Diagnostic Report:
   • After cleaning, print a test page or diagnostic report to see if the color balance has improved.

Step 3: Printhead Alignment

1. Using HP Smart App:
   • Open the HP Smart app.
   • Select your printer, then go to the Printer Maintenance section.
   • Choose Align Printheads and follow the on-screen instructions.

Step 4: Check Print Settings

1. Color Settings:
   • Ensure that the color settings in the print dialog box are set correctly. Sometimes, custom settings can cause color imbalances.
2. Print Quality:
   • Select Best or High quality for printing photos. Lower-quality settings can sometimes cause color issues.
3. Paper Type:
   • Ensure you are using the correct paper type setting for the paper you are using. Mismatched settings can cause color distortions.

Note: The remaining steps are shared via the next post, kindly check.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @BB720,

Here are the rest of the steps. 

Step 5: Update Printer Firmware and Drivers

1. Firmware Update:
   • Go to the HP Support website and check if there is a firmware update available for your HP Tango printer. Follow the instructions to update the firmware.
2. Driver Update:
   • Ensure you have the latest printer drivers installed. Download the latest drivers from the HP Support website and install them.

Step 6: Use Different Software

1. HP Smart App:
   • Ensure you are using the HP Smart app for printing photos. Sometimes, other software might not handle color profiles correctly.
2. Photo Editing Software:
   • Use a photo editing software like Adobe Photoshop or Lightroom to adjust the color balance before printing. This can help mitigate any inherent color issues.

Step 7: Perform a Factory Reset

1. Reset Printer Settings:
   • Sometimes, resetting the printer to its factory settings can resolve color issues. Refer to your printer’s user manual for instructions on how to perform a factory reset.

If none of the above steps resolve the issue, it may be a hardware problem with the printer. Contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BB720]

I found a solution on my own. Even if the existing cartridge is full of ink, if it is not brand new the photos can print this way (with red tint). I replaced the color cartridge with a brand new one and photos print fine now. What a piece of junk.

[Nal_NR]

Hi @BB720,

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead