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‎09-16-2025 02:12 PM - last edited on ‎09-17-2025 01:09 PM by Moderator

HP Recommended

Reference number to my open (edited)

I was disconnected. 

Category:
1 REPLY 1

‎09-18-2025 11:24 AM

HP Recommended

@muise444, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding case ID! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I had a look, and case shows as closed on our end. But let’s not leave you hanging—what’s going on at your side?

 

Is the same issue still troubling you, or has something new popped up?

Did the original fix work for a while and then slip back?

Or do you feel the case might’ve been closed too soon?

Tell me a bit more and we’ll figure out the next step together.  

 

Regards, 

ZOEY7886
I am an HP Employee

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