Refilled black ink of my HP Smart Tank 615, but now it's not printing any black inks.

[GalRiri]

Printer: HP Smart Tank 615

Changed/refilled the black ink of my HP Smart Tank 615, at first it is printing just fine, but after the print quality becomes less and less until no black ink is being printed. Has anyone experience similar problem? What did you do? What problem may have occured?

[Nal_NR]

Hi @GalRiri,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill ink tanks

• Low ink levels can impact print quality. Refill any tanks that are low on ink.
• HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.
• Note: Purchase replacement cartridges and other supplies from the HP Store or local retailers.
• On the control panel, look for KYMC and the blinking Ink icons . The Printhead icons might also blink.

Fill any tanks that are low on ink.

Click here for ther remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.