• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-04-2025 10:27 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

OK, I'll try this again. The first entry disappeared.

I have owned an HP Envy 7640 for many years and decided to try refilling the cartridge with aftermarket ink. It worked fine for a bit and then the printer said the cartridge has been used past expected life cycle or something like that. After reminding me about this a few times it started going haywire. Lines on the screen, screen going blue and displaying an error code B84952B0 which relates to carriage problems, flashing lights saying printer problems turn off then on to reset. You can then print a page or two but it will go back to one of the three errors listed above.

My question is, if I put an Original HP ink cartridge in will it return to normal?  I don't want to pay fifty buck for cartridges to find out that this is a permanent bug.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.