Refund on defective ink cartridge

[magpielmc]

Hi, I received a defective black ink cartridge in a new two pack of 61 Tricolor and black ink dated October 2025.  I purchased it from Amazon.  It is out of date for Amazon return. The two pack was sold as new.  The color cartridge is fine. For the  black one, I get a message that says  defective cartridge, and will not work.  If I replace the almost empty cartridges in the printer, everything is fine.  I have done all the things the virtual assistant said.  But the number on the black cartridge is not the one the virtual assistant asks for. The label on the cartridge says CH561W not CH561WN that the virtual assistant asks for, so that conversation will go no further.  I think HP should provide me a refund or at least replacements since I purchased  the product  as new and the product is defective and under warranty.  Can you help me with this, please? Thank you for your help.

[Kuroi_Kenshi]

Hi @magpielmc,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance and help you with your concern regarding the defective cartridge we need to take this conversation to a private chat.

We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,