Reginal reset

[tTrust90]

Hello, I have a printer, Color LasetJet PRO M255 DW which displays the message incompatible supplies. Curently i'm having cartriges model 206A ( US version) but my printer looks like its from Europe ( its 220V supply) . From what I have read it seems to be in need of a regional reset so my cartriges will work. Can you help me with the proceess ? Thank you

[Irfan_06]

Hi @tTrust90,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[tTrust90]

1) Spain to USA

2)Only Cartridge from USA  (Laser Jet 206A ( all colors and black)

3)Conected with USB Cable only

4) I have installed the latest USB drivers and HP Printer Assistent 

Windows 10 64 bit 

Printer Model : HP Color LaserJet M255dw   7KW64A

[Irfan_06]

Hi @tTrust90,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[tTrust90]

HI Irwin6,

Sorry for the late reply, I do not have the original ink cartdidges anymore, they were discarded before I got the new ones. Is there any way around it?

[Irfan_06]

Hi @tTrust90,

As you no longer have the previous country ink cartridges, please follow the below steps with the new ink cartridges installed.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support