Region Change Request

[AbbeyGardens]

Hello,

I recently moved from the UK to the US and am getting an error message about incompatible ink cartridges when trying to use the 952 type that is available in the US for the 8710 printer.  I was previously using the 953 type.  I understand it is possible to change the region on this printer such that it will accept the 952 type cartridges.  Can you please send instructions on how to do this?

Thanks!

[Bav2]

Hello,

I recently moved from the UK to the Singapore and am getting an error message about incompatible ink cartridges. When I got support from HP last year they were unable to change the regional settings of my printer, however I have now purchased ink from the UK but I'm am still getting an incompatible ink message.

Can you please send instructions on how to do this?

Thanks!

[Jay_G24 · Accepted solution]

Hi @AbbeyGardens, @Bav2,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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