Region Change for HP Deskjet Ink Advantage 3785

[Shamb]

Hello, I bought this printer in UAE & brought it to Philippines. I need help to change the region so I can use the equivalent 680  cartridge since there are no available 652 cartridge in the local market. Thanks.

[Raj_05]

Hi @Shamb,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

Do keep me posted.
 

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Shamb]

Hello @Alden4,

I believe I have all the necessary app installed in my laptop. The new cartridge was also in place and was detected by the app installed in my laptop & the HP smart app but still not compatible. I tried  test print option but its still no printing and printer cartridge still in error. The printer is connected through USB. What should I do next?

[Raj_05]

Hi @Shamb,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support