Region Change

[Michaux77]

I purchased a printer in New Zealand and moved to the United Kingdom. When I bought cartridges here they don't work. Can I change the region setting?

Product Name HP DeskJet 3700 All-in-One Printer series
Product Number J9V86A
Product Serial Number [Personal Information Removed]
Service ID 31121
Firmware Version LYP2FN2218AR
Total Page Count 985
Country/Region New Zealand
Cartridge Protection Off

[A_Gayathri]

Hi @Michaux77,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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