Region Reset Code (Relocated from US to South Korea)

[Jun32]

Hello,

I am currently unable to use my printer because I have relocated from the US to South Korea.

I searched the HP website for a way to receive a region reset code, but I could not find a proper support channel to contact other than this HP Community.

I am looking for an HP employee who can assist me with this issue. Please contact me via Private Message, and I will provide the necessary details.

Thank you in advance for your help.

[Kuroi_Kenshi · Accepted solution]

Hi @Jun32,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Jun32]

Hello,

I have successfully changed the region settings using the code you provided. As you mentioned, I did see the confirmation message indicating the change was successful.

However, the printer is still printing blank pages. I suspect there might be another issue, so I will try searching the community for further solutions.

In any case,
thank you again for your assistance.

Best Regards

[Kuroi_Kenshi]

Hi @Jun32l,

I'm happy to hear that the reset was successful.

Let’s go through a few steps to check what could be causing this.

Print a Print Quality Diagnostic page
From the printer control panel, print a Print Quality Report.
This helps confirm whether ink is reaching the printhead or if all colors are missing.

Check cartridge installation
Remove the cartridges and reinstall them firmly until they click into place.
Make sure all protective tape has been removed from each cartridge.

Run printhead cleaning
Open Printer Settings → Tools → Clean Printhead from the printer menu or HP Smart.
Run the cleaning cycle 2–3 times, waiting about a minute between cycles to allow ink to flow.

Verify ink system priming
If the cartridges were recently installed after the region reset, the printer may still need to prime the ink system.
Print a few color test pages to help draw ink into the printhead.

Check cartridge venting
Make sure the small vent opening on top of each cartridge is not blocked.
Blocked vents can prevent ink from flowing and cause blank pages.

Perform a power reset
Turn the printer on, unplug the power cord from the rear of the printer, wait 60 seconds, reconnect power, and turn the printer back on.
This resets the ink-delivery system.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Jun32]

Hello,

I have checked all the items you mentioned, but unfortunately, the issue has not been resolved yet. It seems I need to investigate further.

In the meantime, I tried uninstalling and reinstalling the driver, but I encountered the following message. Could you please let me know if there is a way to resolve this?

Thank you.

Best regards,

[Kuroi_Kenshi]

Hi @Jun32,

Thank you for sharing the screenshot.

Let’s go through a few steps to get the printer installed and printing again.

Cancel HP account sign-in during setup
When HP Easy Start or HP Smart asks you to sign in, choose Skip, Continue without account, or Install driver only.
This avoids the registration check that can trigger the regional support message.

Install the basic printer driver instead of HP Easy Start
Download the basic/full-feature driver for your printer model from HP Support.
Run the installer and connect the printer by USB when prompted to complete installation.

Add the printer manually in your computer settings
Go to Printers & Scanners on your computer.
Select Add Printer, then choose the printer from the list or add it using USB.

Restart HP Smart and the printer
Close HP Smart completely, restart the printer, then reopen the app.
This refreshes the connection after the region reset.

Confirm the printer shows “Ready” status
Open HP Smart or Printers & Scanners and verify the printer status shows Ready or Idle, not Offline.
Try printing a simple test page from the computer.

Run printhead cleaning again if pages are still blank
Open Printer Maintenance → Clean Printhead in HP Smart or printer settings.
Run the cleaning cycle 2–3 times to help restore ink flow after cartridge/region changes.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,