• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-13-2026 07:30 AM

HP Recommended

Hi @wd105,

Since you have already generated the ID and shared the screenshot, I have shared the details in private message . 
 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

Regards

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No

‎09-13-2026 07:46 AM

HP Recommended

There is no icon indicating a private message. When I tried to access the private message via your link, I got "access denied" followed by:

 

"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.

Return to my original page"

 

Can you please resolve this? Repost the private message please.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->