Region Reset HP Envy 4524 EU to USA

[Pirmin1985]

Hi, i moved from EU to USA and therefore cannot use the US ink cartridge. The printer needs a regional reset what i learned. Can someone explain me how to do that?

Thank you,

Pirmin

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

[Pirmin1985]

How can I contact the HP support? The only way I found to get to someone in contact was the forum here. Other with this problem got a private message with the instructions. 
Thank you, Pirmin

[Bob_Headrick]

I will ask to have your case escalated.

[Pirmin1985]

Thank you so much!

Any chance  that they get in contact with me today? I need to catch a flight early tomorrow morning and need to print some travel documentation. I didn’t expect changing the ink cartridge end up in that .

thank you, Pirmin

[Bob_Headrick]

I do not know if they will contact you today, coverage on weekends may be less than during business hours. I was told your case had been escalated.  I will ask again and see if something can be done today. 

Do you still have the old cartridges?  If either the black or color still have a bit of ink left you could try the following:  put one cartridge in the printer and try printing (with either the black or color cartridge, not both).  For example, if the color cartridge still has a bit of ink install the color cartridge and try printing with that.  

If neither cartridge has enough ink to print legibly you might try the following:  get two teacups and put 1" of hot, but not boiling, water in each.  Put the cartridges, nozzles down, one in each cup.  Let them sit for half an hour in the water, then remove the cartridges.  Dry the electrical contacts with a lint-free wipe (a clean coffee filter works well for this).   Put the cartridges back in the printer and try printing.

The other options  would be to try to contact HP Support directly.   If you have a Facebook account I would suggest sending a message on HP's Support Facebook page here.  Be sure to mention you need a "Regionalization Reset" and the situation is time sensitive.

Alternately,  go to the Contact HP page, then enter the information for your printer.  At this point it may say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that need a regionalization reset and the situation is time sensitive.

[Bob_Headrick]

By the way, what is your operating system? You will need to have the full featured driver installed to perform the reset.  It may save some time to have this installed in advance.  If you have Windows 10 the driver is here.  For other operating systems see the link here and select the proper operating system.

[Jay_G24 · Accepted solution]

Hi @Pirmin1985,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping