Region Reset Hp 7720

[cgcarabajal84]

Hello HP Support,

I am requesting assistance with a Regionalization Reset for my HP OfficeJet Pro 7720 Wide Format All-in-One printer.

Printer information:

Model: HP OfficeJet Pro 7720 Wide Format All-in-One
Product Number: Y0S18A
Serial Number: <Please do not include the product serial number or any private information>
Firmware Version: ELLISXLP1N003.2615B.00

I purchased this printer used in Argentina. The printer is currently configured to use HP 953 cartridges, but I need to use HP 954 cartridges, which are the cartridges available for my region.

When I install HP 954 cartridges, the printer displays the following message:

"Incompatible cartridges. The indicated cartridges are not intended for use in this printer."

I would appreciate your assistance in performing a Regionalization Reset or providing the required regionalization code for this specific printer so it can accept HP 954 cartridges.

Please let me know if you need any additional information.

Thank you for your assistance.

Kind regards,

Carlos Carabajal

[Rita_R2]

Hi, @cgcarabajal84, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which may help you to resolve the issue: 

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[cgcarabajal84]

Hello, how are you?

I followed the troubleshooting steps recommended in the video, but unfortunately I was not able to resolve the issue.

The printer came with HP 953 cartridges, but here in Argentina only HP 954 cartridges are available. From what I have learned, this seems to be due to a regional cartridge restriction.

Could you please help me perform a Regionalization Reset so that my printer can accept HP 954 cartridges?