Region Reset Needed – HP LaserJet Pro MFP M428fdw

[Richard621]

I need help to do a region reset on my MFP M428fdw which originally shipped with a 59A toner, but the local agents have not had OEM replacement cartridges for over a year, and I bought an OEM 58A which is region locked on a recent trip abroad. 

I am aware and understand that a region change can only be done once, but would appreciate your help change the region so my home printer can be useful again.

[Kuroi_Kenshi]

Hi @Richard621,

Welcome to HP Support Community!  

  

May I know where you are located now?

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,