Region Reset Needed — Moved from US to Africa

[bella1492]

I have moved recently with a Deskjet Printer purchased in the United States. I am currently in Africa, and I keep getting an "Incompatible Cartridge" Error, and I believe it has to do with the change of location. I have attempted all alternative solutions that I have found, but none have worked so far. How do I go about resetting the region for my printer?

[Alden4]

Hi @bella1492,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[bella1492]

Hello Alden4, Thank you for your reply! Yes, I have all three of the things you listed in place. What are the next steps, please? 

[Alden4 · Accepted solution]

Hi @bella1492,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share the screenshot of this window on a Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[bella1492]

Thank you Alden4! Your solution coupled with the instructions you sent in the private message, completely resolved my issue! I really appreciate the time and effort you put in to help take care of this for me 😃