Region Reset Needed -OfficeJet 3830

[Bren_E]

Hi! I moved back to the US from Germany and need to regionally reset my OfficeJet 3830. I have the cable, the software is downloaded and I have the ink for this region. I also have the ink for the old region. I have not been able to access the regionalization screen that I was told I should be able to. The instructions have not been clear or accurate. I need to know the steps to regionalize this printer back to the US.

Purchased - US

Regionalized it to Germany when we moved there

Need to regionalize it back to the US now that we are back in the states.

Running macOS Sonoma 14.5 software

What codes do I need? What are the steps? I really need this done.

Thank you so much. Your help is appreciated!

[Raj_05]

Hi @Bren_E,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

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Alden4

HP Support 

[Bren_E]

Hi Alden4,

As noted in my original post, I do have all of those items - printer full feature software, cartridges from the region it is currently set to and cartridges for the region I want to regionalize the printer to, and the Smart HP App is installed.  I am ready for the next steps. I appreciate the help! 

[Raj_05]

Hi @Bren_E,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

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Alden4

HP Support