Region Reset for HP 9023

[JZ43]

Hi

I purchased in the USA some HP 962xl ink cartridges, but it seems they are incompatible with my HP 9023 printer.

Could you help me perform a region reset so I can use these (expensive) cartridges?

Thanks

[Nal_NR · Accepted solution]

Hi @JZ43,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

 We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[JZ43]

Hi

I did not receive the region reset instructions yet.

Did you sent them?

[Nal_NR]

Hi @JZ43,

Before sending instructions, we need a few details shared via private message.

Kindly check and help me with the details.