Region Reset for HP Officejet Pro 9020 to use HP 962 instead HP 964 ink cartridges

[jpromano]

Hi. I need to region reset my HP Officejet Pro 9020 to use HP 962 instead HP 964 ink cartridges.

Thanks.

[Echo_Lake]

@jpromano

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Echo_Lake]

@jpromano

Also, before we proceed to perform the reset, I would like to know the following: 

• Do you have a USB cable that connects the printer and the computer? It will be required to perform the regionalization. 

• What is the Operating System installed on your computer? 

• Do you have the full-featured software of the printer installed on your computer? 

• Do you have the new ink cartridges with you? Did you purchase Ink cartridge from a different country? 

Keep me posted.

[MaryJ7]

Hello, I have done all of these for a different HP printer.
Could you please do a region reset for me? I''l be appreciated.
Many thanks

[Echo_Lake]

@MaryJ7

Thank you for posting back.

We are here for you! 
However, reset steps varies based on printer models. To help you better with this issue please provide the requested information.
( Remember not to share personal information in a public post)

Keep me posted!

[MaryJ7]

Thank you so much.

• Do you have a USB cable that connects the printer and the computer? It will be required to perform the regionalization. 
  Yes.

• What is the Operating System installed on your computer? 
  macOS High Sierra 10.13.6

• Do you have the full-featured software of the printer installed on your computer? 
  Yes.

• Do you have the new ink cartridges with you? Did you purchase Ink cartridge from a different country? 
  Old cartridge set (364) from different country has been installed. I only have the new black cartridge (564) from the US.

[Echo_Lake]

@MaryJ7

Thank you for posting back. 

Are using HP Utiliy or HP Smart app? 

Keep me posted! 

[MaryJ7]

I have installed Hp Smart 12.7.1 (554) on my Macbook. I'm also using HP utility.

[Echo_Lake]

@MaryJ7

Thank you for posting back.

I am sending you a private message with the steps, please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.