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‎10-20-2026 05:50 AM

HP Recommended
Product: HP DeskJet Ink Advantage 2775 All-in-One Printer

I need help to perform a region Reset of my Hp 2776 bought in Brazil. I moved to Italy and purchased new 305 ink cartridges  (formerly 667) but the printers is not recognizing them.

the Support via chat is very bad and they are not willinging to help me. Im using a macOs system

 

 

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3 REPLIES 3

‎10-21-2026 08:51 AM

HP Recommended

Hi @rmd2026,

Welcome to the HP Support Community.
 

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

 

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

 

Do you still have the ink cartridges for both regions?

Do you have a printer USB cable? OR Connecting via Wifi?

Please note: Regional Reset can only be performed only on a Windows Pc.

Do you have the printer's full-feature software and drivers & HP App installed on your PC?

 

Hope this helps!

 

Thanks!

I'm an HP Employee.


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‎10-22-2026 12:46 PM

HP Recommended

Hi VIKRAM

Do you still have the ink cartridges for both regions? YES 

Do you have a printer USB cable? OR Connecting via Wifi ? CONNECTION VIA WIFI

Please note: Regional Reset can only be performed only on a Windows Pc. I DONT HAVE A WINDOWS PC. I HAVE A APPLE. WHAT OPTIONS DO WE HAVE?

Do you have the printer's full-feature software and drivers & HP App installed on your PC? I HAVE INSTALLED THE HP APP ON MY COMPUTER.

 

Hope this helps!

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‎10-22-2026 05:45 PM

HP Recommended

Hi @rmd2026,
 

Thank you for sharing the details.
 

The printer regionalization reset can only be performed using a Windows PC. Since you currently have an Apple Mac, please arrange temporary access to a Windows computer from a family member, friend, or colleague.
 

Once a Windows PC is available:

  1. Connect the Windows PC to the same Wi-Fi network as the printer.
  2. Install the printer’s full-feature software and drivers on the Windows PC.
  3. Add the printer and confirm that it is detected.
  4. Keep the genuine ink cartridges for both regions available.
  5. Let us know once the setup is complete, and we will provide the next regionalization-reset steps.

The HP app installed on the Mac cannot be used to complete this particular reset process.
 

Please do not share the printer serial number, Wi-Fi password, or other personal information publicly.
 

Take care and have a good day.

I'm an HP Employee.


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