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‎11-03-2024 03:27 PM

HP Recommended

Need a region reset to use 962 ink instead of 964

Category:
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1 REPLY 1

‎11-05-2024 11:33 AM

HP Recommended

Hi @natcyn,

 

Welcome to the HP Support.

 

I will be more than happy to help you out here.

 

To perform a printer region reset you need to meet the following conditions.

 

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

 

Do keep me posted.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support

 

I am an HP Employee.
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