Region Reset

[nir123]

I have bought HP deskjet ink advantage 1515  All in one from muscat with "650 cartridges" . Now I am in india  and  "678 cartridges" are  compatible here in India . I bought "678" black and tri color cartridges and it doesn't work. now  I need regional reset code. please help me to get it early.

Printer Info:

Printer SN:(edited)
Total Page Count: 573
TriColor Ink ID: D046FF64146C389F
Black Ink ID: 009493E4442853B9
RX(last 4 digits): 0000

[Kuroi_Kenshi]

Hi @nir123,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

Take care and have an amazing day ahead! 🚀

Kuroi_Kenshi

Best regards,

[NorTik212]

You dont appoint me the access for the private message and that's why it is coming error so please appoint me the access for the same and also give me the private message link

Regards Nir123

[M_Salman]

Hello @NorTik212, Welcome to the HP Support Community.

Thanks for reaching out regarding your HP printer.
 

Are you looking to perform a regional reset to use the printer in a different region? 

To perform a printer region reset, you need to meet the following conditions: 

   

1. You need to have the printer's full-feature software installed on your Windows computer. 

2. You need to have all the cartridges from both the region/countries, and make sure you need to have USB cable to connect the Printer to the computer.

3. Make sure HP Smart App is installed too. 
 

Please go through these steps and let me know once completed. I’ll be happy to assist you further.

Take care and have an amazing day!

Regards,

Salman