Region change of printer HP DESKJET INK ADVANTAGE 3385

[MalliIndia]

I have purchased printer HP Deskjet 3385 in Qatar. I want to use the printer in India. Please let me how to change the region and ink cartridge's number

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

[MalliIndia]

Thanks for your reply. I have contacted HP technical service and they told me to take it to nearest HP service center. Unfortunately service center is not able to do it. What should I do? please advice

[Bob_Headrick]

I will ask to have your case escalated, there are HP Support Agents in the forum that have access to the regionalization reset tool that should be able to get your system reset.

[Jay_G24]

Hi @MalliIndia,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and would like to perfom a rest on the printer

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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